Fort Lauderdale Behavioral Health Center is an 180-bed treatment facility that specializes in quality behavioral health and substance abuse services for youth, adults and seniors. We offer a full continuum of care through an integrated system of inpatient, residential, partial hospitalization and intensive outpatient programs. Progressive professionals in the fields of psychiatry, medicine, nursing, social services, education and activity therapy provide our comprehensive services. www.ftlauderdalebehavioral.com
This position has access to and knowledge of extremely sensitive, private and confidential materials. Ability to maintain the highest standard is required with zero tolerance.
The Patient Access Technician (PAT) is a complex clerical position involving multiple tasks and functions. Assists callers with questions regarding program information and treatment options.Responsible for the accuracy and completion of patient registration based on departmental and organizational policies and procedures. Answers inquiry calls and communicates with other health care facilities and providers. Ability to understand reported patient clinical information from consumers and referral sources. Excellent written and verbal communication skills and demonstrates thorough documentation as needed. Follows the guidelines for handling inquiry calls and meets all competency expectations. Must possess excellent insight and sensitivity to patient/family needs.
Facilitates the flow of patient information across the continuum of care. Prioritizes multiple requests for assistance from patients, staff and physicians. The Patient Access Tech, functions as an active part of the treatment team, providing continuous patient care, supervision, interaction, and role modeling to patients ranging in age from adolescent through geriatrics depending on which unit worked and transportation of patients to / from units. Takes patient vital signs and is responsible for inventory of patient belongings. Conducts Q 15 minute visual checks as necessary. Performs duties necessary to ensure all accounts are processed accurately and efficiently. Performs other duties as assigned.