Career Center

Job Summary & Responsibilities

The Program Manager is a member of Advocate’s Management Team, along with the Program Director (s). The primary responsibility of the Program Manager is to perform functions of the “Psychiatric Rehabilitation Specialist” as defined in COMAR 10.21.21.

The Program Manager:

• Develops and assures that rehabilitation services meet the needs of the individuals served by the program;
• Oversees the daily program of rehabilitation services; and
• Educates direct care staff on how to provide rehabilitation services that correlate to the goals identified in the individual's Individual Rehabilitation Plan.

Advocate also requires Program Managers to perform certain Management, Supervisory, Training, Administrative and Direct Care functions, in addition to those required by COMAR.

The Program Manager position is an exempt, salaried, full time position, which requires a minimum of 40 work hours per week. Work is performed at Advocate’s Annapolis office and independently in the field.

Summary of Essential Job Functions

Management Duties of the Program Manager include, but are not limited to:

• Review and implementation of COMAR regulations and CARF standards
• Programming and planning of service delivery
• Assist in developing, reviewing and implementing policies and procedures
• Review, respond to and track critical incident reports
• Plan, execute and co-facilitate monthly team meetings and group supervision sessions

Supervisory Duties of the Program Manager include, but are not limited to:

• Direct supervision of all direct care staff
• Document staff feedback in a clear and concise way that promotes transparency and improvement
• Review and offer recommendations on staff productivity
• Provide informal supervision via phone, email and text
• Execute performance improvement plans and/or corrective action reports, as needed, and conduct the identified supervisory follow up

Training Duties of the Program Manager include, but are not limited to:

• Plan, conduct and implement staff education
• Document employee training completion
• Orient and train new staff

Administrative Duties of the Program Manager include, but are not limited to:

• Advertise for, screen, interview and hire new staff
• Review documentation and process termination of staff as needed
• Assist in management and execution of Human Resources
• Develop and maintain positive relationships with referral sources and other health care providers

Direct Care Duties of the Program Manager include, but are not limited to:

• introducing clients to their Case Workers
• Plan and implement activity programming
• Facilitate educational, informational, and socialization groups for clients
• Conduct client visits to assist Case Workers, as needed
• Respond to client Warm Line calls when scheduled to be on call
• Clinical documentation in Advocate’s EHR
• Perform primary Case Worker duties for clients when necessary
• Other duties as assigned

Minimum Requirements & Qualifications

Candidates must have sufficient qualifications, knowledge, and experience to execute the duties of the Program Manager position.

The Program Manager shall be knowledgeable of the regulations applicable to the Psychiatric Rehabilitation Program which Advocate operates.

Program Managers must be either a:

• Licensed mental health professional; ~or~
• A Rehabilitation counselor who is currently certified by the Commission on Rehabilitation Counselor Certification; ~or~
• A (minimally) Bachelor's prepared Certified Psychiatric Rehabilitation Practitioner (CPRP)currently certified by the U.S. Psychiatric Rehabilitation Association.
• Program Managers must be certified in First Aid/CPR, and
• Pass a mandatory and required criminal background check.

Schedule

Program Managers are scheduled to work Monday through Friday from 9:00 am until 5:00 PM and are required to be available beyond scheduled work days/hours (or on holidays), from time to time, to meet the needs of clients, staff and the company. (see Advocate’s Employee Manual for a list of holidays observed by Advocate)

Program Managers may be required to be “on-call” outside of scheduled business hours, to accept emergency calls from clients through Advocates “Warm Line”.

Program Managers are required to attend Advocate’s monthly Full Staff Meeting, and to at attend at least two (2) meetings per month with the Program Director (s) for supervision and training.

Time Keeping & Reporting

Program Managers are required to follow procedures for Salaried Employees, in Advocate’s Time Keeping Policies and Procedures, to record the hours they work.

• 8 hour shift

COVID-19 considerations:
Masking when in shared spaces, routine cleaning and disinfection of shared spaces, use of tele-health options per Advocate's policy onCOVID19 metrics.

Work Location: One location

Location

Advocate Support Services, Inc. in Annapolis, MD 21401

• Bachelor's Degree, at minimum(Required)
• CPRP or CRC Certification (Required)
• Fully vaccinated for COVID19
• CPR/First Aide Certified